Privacy Policy for Osprey Detail
At Osprey Detail, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you visit our website or use our services.
1. Information We Collect
We collect various types of information to provide and improve our automotive detailing and preservation services.
- Personal Identification Information: This includes information you voluntarily provide when you make an inquiry, request a quote, book a service, or sign up for our newsletter. This may include your name, email address, phone number, and vehicle details (make, model, license plate number).
- Technical Data: When you visit our website, we may automatically collect certain technical information about your device and browsing actions. This includes your IP address, browser type and version, time zone setting, operating system, and platform. This data helps us understand how our site is used and how we can improve its functionality.
- Usage Data: We collect information about how you interact with our website, such as pages visited, time spent on pages, links clicked, and services viewed. This helps us tailor our content and services to better meet your needs.
2. How We Use Your Information
The information we collect is used for various purposes related to our services and your experience with Osprey Detail:
- To provide and deliver the automotive detailing and preservation services you request, including interior and exterior detailing, paint correction, ceramic coating, leather treatment, engine bay detailing, headlamp restoration, paint protection film application, odour elimination, and express washes.
- To communicate with you regarding your appointments, service updates, special offers, and promotional materials related to our services, where you have consented to receive such communications.
- To process payments for services rendered.
- To improve our website functionality, services, and marketing efforts based on user feedback and analytical data.
- To comply with legal obligations and enforce our terms and conditions.
- For internal record keeping and administrative purposes.
3. Disclosure of Your Information
We respect your privacy and do not sell, trade, or otherwise transfer your personal identification information to outside parties without your consent, except in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that these parties agree to keep this information confidential and comply with data protection regulations. Examples include payment processors or IT support.
- Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include physical, electronic, and procedural safeguards. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights (GDPR Compliance)
In compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
6. Cookies
Our website uses "cookies" to enhance your experience. Cookies are small files stored on your device that help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features that make your site experience more efficient may not function properly.
7. Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.
8. Changes to This Privacy Policy
Osprey Detail reserves the right to update this Privacy Policy at any time. We will indicate at the top of the policy when it was most recently updated. We encourage you to review this policy periodically for any changes. Your continued use of our website and services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
9. Contacting Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Osprey Detail
8 Kaki Bukit Avenue 1,
#05-09 Eunos Technolink,
Singapore, Central Region, 417941
Singapore